Report a Problem in Harrisburg, PA
Potholes, streetlights, missed trash, illegal dumping, water main breaks, and power outages. Here's exactly who to contact for each.
Harrisburg 311
Dial 311 or 717-255-3040The city's non-emergency service desk logs requests, tracks them by email, and routes them to the right department. It's based at the City Government Center, 10 N. 2nd St.
City street or state road?
Many major roads through Harrisburg are state routes maintained by PennDOT, not the city. If you're not sure, call 311 and they can redirect you. For PennDOT, give the route number, municipality, and a nearby landmark.
Is it an emergency?
911Fire, crime in progress, a medical emergency, a gas smell indoors, or a live wire down: call 911 first, always. Everything on this page is for non-emergencies.
Who to contact for what
Numbers confirmed against the City of Harrisburg, PennDOT, Capital Region Water, PPL, and UGI websites in September 2026.
| Problem | Who handles it | Call | Online |
|---|---|---|---|
| Pothole on a city street | Harrisburg 311 / Public Works | Dial 311 or 717-255-3040; Public Works 717-412-4320 | 311 helpdesk |
| Pothole on a state route | PennDOT | 1-800-FIX-ROAD | PennDOT Customer Care |
| Streetlight out | Harrisburg 311 | Dial 311 or 717-255-3040 | 311 helpdesk |
| Missed trash or recycling pickup | Public Works | 717-412-4320 | Trash info |
| Appliance, tire, or special bulk pickup | Public Works | 717-695-9716 | Call before your pickup day |
| Illegal dumping, blight, vacant property | Harrisburg 311 | Dial 311 or 717-255-3040 | 311 helpdesk |
| Illegal fireworks | City of Harrisburg | Non-emergency: 717-558-6900 | Fireworks report form |
| Water main break, no water, sewer backup | Capital Region Water | 888-510-0606 | Contact CRW |
| Power outage or downed line | PPL Electric Utilities | 1-800-342-5775 | Outage map |
| Smell of gas | UGI (leave first, then call) | 800-276-2722 or 911 | ugi.com |
| Non-emergency police matter | Dauphin County dispatch | 717-558-6900 | Online police report |
| Parking ticket or city bill | City Treasurer | 888-877-0450 | Pay online |